Privacy Statement
Welcome to the privacy page for Red Stag. This page explains how we collect, use, store and protect the personal and technical information you provide when you create an account, play games, make deposits or use our site. We take user privacy seriously and aim to be clear about the information we handle and the choices available to you.
Types of data we collect
We collect information needed to operate an online casino service and to keep accounts secure. This includes personal data you provide directly, technical data created when you use our site, and transactional records related to deposits, wagers and withdrawals.
Personal data
Personal data may include your name, email address, date of birth, residential address, phone number and identity documents submitted for verification. We use this data to confirm eligibility, prevent fraud and comply with our internal account checks.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system, pages visited, session times and cookies. This information helps us deliver and improve the site, detect suspicious activity and make the service work on different devices.
Transactional data
Transactional records include payment details, deposit and withdrawal history, bet and game activity and loyalty points. We store sufficient transactional detail to process payments, resolve disputes and maintain accurate account balances.
How we use your information
We use collected information to create and manage accounts, process payments, verify identity, handle customer support requests, provide tailored communications and maintain platform security. Data is also used to analyze site performance and to troubleshoot technical issues.
Data protection practices
We implement security measures to protect data against unauthorized access, alteration and loss. Access to personal information is limited to staff and service providers with a legitimate need. While we work to protect data, no online system can be guaranteed completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember user preferences, support session functionality, and collect analytics. You can manage cookie settings in your browser. Some features may not function correctly if cookies are disabled.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud-prevention partners and other service providers who perform functions on our behalf. We require these partners to protect personal data and to use it only for agreed purposes. We do not sell personal information to third parties.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information held in your account where applicable. You may also object to certain processing activities or request restrictions. To exercise rights, use the account settings or contact support via your account dashboard.
Access, correction and deletion
If you need to update or remove personal details, log in to your account and follow the relevant options. For requests that require verification or manual handling, we will respond using our usual support channels. In some cases we may retain limited records for legal, security or transaction purposes.
Privacy updates
We may update this privacy policy to reflect changes in our practices or services. When material changes occur we will post the revised policy on the site. If you continue to use RedStag after updates, you accept the revised terms.