Responsible Gambling

At Red Stag we take responsible play seriously. We want every player to enjoy their time with us while keeping control of their gambling activity. This page explains the principles we follow, the practical steps you can take to manage play, and how to get help if you feel things are getting out of hand.

Player protection principles

We encourage sensible, controlled play and fair access to account-management options. Our approach is to promote informed choices, clear communication and straightforward ways to pause or close an account when required. We do not tolerate underage play and expect customers to act responsibly at all times.

Activity-control tools

We recommend setting a personal spending plan before you play. The site guidance suggests a simple “beer budget” and using an online or mobile timer to limit session length. These are practical first steps anyone can use to keep play within comfortable limits.

Deposit limits, loss limits and time limits

Keeping track of deposits, losses and session time is a key part of safer play. Set clear daily, weekly or monthly targets for yourself and check activity regularly. If you find you need formal account restrictions or further options, please contact support for assistance.

Self-exclusion and account closure

If you need to stop playing temporarily or permanently we can help. Temporary self-exclusion can be arranged; the account may be reopened when you decide you are ready. Permanent account closure is also available - this stops marketing and cannot be reversed. To request either option, email [email protected].

Signs of problematic behaviour

Watch for warning signs such as: chasing losses, playing longer than intended, neglecting responsibilities, borrowing to play, or feeling anxious about gambling. If these patterns appear, take action early — reduce stakes, take a break or ask for help.

Tips for maintaining control

Practical steps that help include: set a strict bankroll, decide session time in advance, avoid chasing losses, use self-imposed breaks, keep betting amounts low relative to your budget and never gamble with money needed for essentials. Regularly review your account history to spot trends.

Professional help and support

If you need specialist support, consider contacting local professional services or a healthcare provider. For account actions or immediate assistance from the operator, contact RedStag support at [email protected]. We will respond and outline the available steps to protect your account and wellbeing.